It is an unfortunate fact that retailers have to contend with false claims or outright scams.
More and more, stores are using surveillance cameras in their claims review process, to catch and deter scam artists.
Good Morning America has reported on how some of these scammers have been caught using video footage.
Risk managers should carefully review their procedures on claims preparation to utilize surveillance footage to its full extent. http://www.youtube.com/watch?feature=player_detailpage&v=WOGviw50im4
(Post by Josh Rockwell, an associate at Perez & Morris, LLC. Josh’s practice focuses on retail risk management issues, property loss recovery, and cargo/transport issues. Josh manages cases nationwide.)
